Browsing by Author "Villavicencio Condor, Joselyn Estefanny"
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Service model under the lean service and machine learning approach to increase external user satisfaction: a case study in the health sector smes in Peru
Valdivia Castro, Andrea Ximena; Villavicencio Condor, Joselyn Estefanny (Universidad de Lima, 2023)Acceso abiertoIn managing health services, one of the crucial factors is user satisfaction, from how the service is perceived and behaves to what is expected and what is obtained from the quality of care [1]. Furthermore, in good ... -
Service Model under the Lean Service and Machine Learning Approach to Increase External User Satisfaction: A case study in the health sector SMEs in Peru
Villavicencio Condor, Joselyn Estefanny; Valdivia Castro, Andrea Ximena; Collao Diaz, Martin Fidel; Chávez Ugaz, Rafael (Association for Computing Machinery, 2022)Acceso restringidoThe problem identified in the health sector was the low level of external user satisfaction in medical health centres. Due to this, a model based on Lean methodology (TPM and work standardization) and machine learning were ...